To track your order, please add your order number and the email address used when placing your order. Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with the tracking number/package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.

We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Please note that it may take up to an hour for this email to be sent.

Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that will let you trace your parcel.

We have a flexible right of return within 14 days from the day of delivery of the item and offer a full right of return for all our products. If you choose to use your right of withdrawal or cancellation, you are responsible for the cost of the return yourself.

To return goods, please contact us at info@getilix.com

To track your order, please add your order number and the email address used on the “Order Tracking” page when placing your order.

For Customer Support, you can mail us at info@getilix.com or approach us on social media!

If you wish to cancel your order, contact our customer service at info@getilix.com as soon as possible 

In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee that we can cancel your order.

If you have received an incorrect item or if the item is not in the expected condition, please contact our customer service through our web form on the customer service page. This must be done within 3 days of receipt of the delivery.